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If your tracking number shows the order was delivered, but you never received it from, contact a Customer Care representative immediately.

Damaged or defective item(s) will be replaced if available or store credit will be issued.When possible, please have picture(s) available of the damage or defect to expedite assistance.Contact a Customer Care representative for assistance. A defective item may be replaced within 30 days from date of purchase under our Warranty Policy, or within the manufacturer's warranty period, whichever is longer.will make every reasonable effort to assist you with your return.The representative will also need your email address and phone number. Please supply the representative with your order number, item number and tracking number from your original confirmation email.If you receive a damaged or defective item from, contact a Customer Care representative immediately. To return your item(s) by mail, pleaseВ contact our CustomerВ CareВ team at We will provide you with a return label that you may take to any of your local carriers.В Send your return items to our Returns Department at the address below: Instead, please follow the instructions below to return in accordance with our Online Return Policy. In addition, customers outside of the United States will be unable to use our online Returns Center. Should you choose to return your item(s), RadioShack does not provide pre-paid return labels and you will be responsible for covering the shipping costs. An email confirmation will be sent to you once your return is received and processed by our warehouse. You may return your package to any U.S.Keep the return tracking number from the package you are returning to ensure the package is returned to our warehouse. Please use the issued shipping label to ensure proper processing of your return.Follow the instructions to print a return shipping label. Select 'Start a Return' and choose the item(s) you wish to return. You will receive an email with return instructions.The return shipping label cost will beВ deducted from your refund amount. With limited exceptions, we do not provide pre-paid return labels you are responsible for covering return shipping costs.Your request to return your item(s) must be within 30 days of your delivery date or otherwise within our within our Return Policy.Start by visiting our Returns Center at /returnsВ and enter the email address used when you placed your order.ProductsВ listed as final sale or non-returnable.Personal care products (such as face masks, face shields).Electronic media products that are not defective (such as USB thumb drives and memory cards).ProductsВ that were resold or altered (or tagged) for resale will not be accepted.Items that are ineligible for return are noted online.

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Returns sent back toВ our warehouse without a return authorization generated through our Returns Center or by contactingВ our Customer Care team will be charged a $10 manual processing fee.Д®xceptions: В cannot accept returns for certain items.

All merchandise must be returned in its original packaging and with all included accessories and paperwork.

Item(s) must be unused and in like-new condition.

Item(s) must be sent back within 30 days of the delivery date.

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Please be sure to send your item(s) back in full accordance with our Online Return Policy: With limited exceptions, we do not provide pre-paid return labels you are responsible for covering any shipping costs to return your item(s). RadioShack does not refundВ anyВ shipping charges. IMPORTANT:В With limited exceptions, returns are refunded in the form of online store credit redeemable at. See the вЂњExceptionsвЂќ section for products not covered by ourВ return policy. If you are not satisfied withВ your В purchase, you may return most items within 30 days for a full refund of the purchase price, minus shipping, handling or other additional charges. Thank you for your patience.ДЄt, we want you to be fully satisfied with every item that you purchase.

Please allow 14В to 21 days before contacting CustomerВ Care regarding the status of your return.

Due to COVID-19, processing times for returnsВ may take longer than normal.